01206 396167 info@harlequin-uk.com

How To Order

Download Our -> Order Form <-

Payment
We accept credit or debit cards, payment by BACS to 09-01-28 72369941 or cheques (to “HARLEQUIN”).

Why do we need your email address?
Upon receiving your order we will email you an invoice; that way you know we’ve got it, you can check the
details (such as your address) and you can then pay any outstanding balance as per the instructions above.
N.B. If you write “call me for payment” on an order it could be some time before we get round to it… use email!!

Postage
Postage & packing charge is £4.40 per order. This includes the cost of packaging and handling orders as well as the postage. Orders despatched to multiple addresses will be charged accordingly.
Delivery to address outside UK is charged at a minimum of £3.00 extra, depending on the destination.

Priority Order
If your order is really urgent we can usually ensure that it gets prioritised over other work and completed as
soon as possible; usually the same day it arrives – but we do need to receive it before 9.00am. A charge of £10
for each separate item will be made for this service.

*** Priority Orders must be paid for in full when we receive them ***
1. Ring first to check that we can do it.
2. Mark your envelope and order form in bold red ink “Priority Order”
3. Ensure that full payment is made.
4. Priority Orders are sent by normal first class mail unless Special Delivery is also requested and paid for.
5. This service is at our discretion.

Next Day Delivery guarantees delivery by the next working day. Charges vary and are in addition to the
P&P charge of £4.40. If you request Next Day Delivery on your order we will add the charge to your invoice.

How long does it take?
Orders for buttons or belts only will normally be despatched the next working day after we get it. All other
orders will normally be despatched within two weeks – but we can get very busy at odd times of the year and
sometimes our staff like to go on holiday so please ring in advance if your order is in any way timecritical.
If you need your buttons sent before the sewing items are done then a second P&P charge is payable.

Posting your fabric
Beware of Royal Mail’s size pricing – an envelope containing any fabric will almost certainly require more than a
first class stamp! Lots of our customers have been caught out like this even when they have sent the letter from a Post Office! If Royal Mail think you have underpaid they will delay the package by around 3 weeks after which we then have to pay a penalty charge to retrieve it.

E&OE
If for any reason you are not happy with your goods return them with all paperwork you received with the
order. If an error is due to incomplete or incorrect instructions, or failure to follow our instructions correctly then a charge will be made.
If you do not have enough fabric in one single piece we are sometimes able to work miracles; an extra charge
will be made, depending on the work involved.
An order is accepted on the strict understanding that all liabilities of the company to the customer shall be
discharged upon receipt by the customer of a satisfactory article to specification or failing this upon refund of
remittance.

How do I order?

Cut out one of the orderslips for each item.
(Loops & buttons is two items)

Cut out a small piece of your fabric and staple it to the slip with the right side facing out.

Pin the slip to the fabric. l Fill in the order form – make sure we have your correct email address – then package it nicely!

Order forms and order slips are on the website – or just use a sheet of paper – so long as we have all your details including email.

Make sure you put enough stamps on!! Beware of Royal Mail’s size pricing – an envelope containing any fabric will almost certainly require more than a first class stamp!

Lots of our customers have been caught out like this even when they ha ve sent the letter from a Post Office! If Royal Mail decide you have underpaid they will delay the package by around 3 weeks after which we then have to pay a penalty charge to retrieve it.

Fabric is assumed to have zero value and scraps are binned. Returning scrap fabric is charged at £3.40 per order.

Prices in the catalogue all include VAT at 20%

Confused? Drop us an email or call us

01020305

Making great things from your fabric since 1958
Contact

Shop Road
Little Bromley
Manningtree
Essex
CO11 2PZ